Cancellation | No-Show Policy

PLEASE READ

Once an appointment is booked, it cannot be changed or rescheduled. In such cases, you will still be charged for the full service.

We always offer our clients the very best service, and in keeping with this, we are able to send an SMS and email reminder to you 48 and 24 hours prior to your appointment. Booking an appointment at our space will be seen as acknowledgment of our cancellation policy. It is your responsibility to remember your appointment time in case of no text message. It is also your responsibility to adhere to our cancellation policy.

If you need to reschedule or cancel your appointment, we require 48 hours' notice. If 48 hours' notice is not given, we will deduct a $50.00 cancellation fee from the card on file. If you are a no-show to an appointment, a $100 no-show fee will be deducted from the card on file.

Please keep in mind that last-minute cancellations limit preferred appointment times for yourself and other clients.

When you book an appointment at Stephanie Marie Hair Boutique, unlike other salons, we are a one-on-one service-only salon and set that time and stylist aside just for you. We often turn away other clients who are desperate for an appointment because we are fully booked. If you cancel with late notice, it inconveniences the many other clients that are on a waiting list to get in.

A cash or card non-refundable deposit of $50.00 will be required starting from July 1st, 2024, for any new appointments over 2 hours (rebooking clients won’t need to pay; our 48-hour cancellation policy applies). Your deposit is not an extra charge; it is taken off the final bill at the check-out of the appointment. Please be aware, you will lose your deposit if cancellation or rescheduling occurs within 48 hours of your scheduled appointment time and it will be deducted from the card on file.

PLEASE NOTE: A DEPOSIT WILL BE TRANSFERRED TO YOUR NEXT APPOINTMENT IF MOVED OR CANCELLED OUTSIDE OF THE 48-HOUR CANCELLATION TIME. NO REFUNDS WILL BE GIVEN ON DEPOSITS.

We recognize that unforeseen circumstances may arise, making it difficult to keep your scheduled appointments. If this occurs, please reach out to us, and we can explore potential alternatives to accommodate your situation.

Welcome and thank you from the team at Stephanie Marie Hair Boutique.